Communication & Automation

See the automatic messages CariHub sends for bookings and payments and where to edit them. Let's get started. First, open Communication under the Communication group. Next, read the template tabs: Booking Confirmed, 24h Reminder, 1h Reminder, Booking Cancelled, Booking Rescheduled, Payment Received, Payment Failed, Welcome Email and Custom. Finally, open one to see its Template Body and Live Preview. That wraps up communication templates overview. Next, we'll look at how to edit a booking confirmation message. If this helped, subscribe for the rest of the Communication & Automation series.

Change the message clients receive when a booking is confirmed. Let's get started. First, open the Booking Confirmed tab. Next, edit the Template Body; use the Available Variables to insert names and times. Then, check the Live Preview. Finally, save your changes. Pro tip: Add your address and a parking tip so clients arrive prepared. That wraps up how to edit a booking confirmation message. Next, we'll look at how to edit appointment reminders. If this helped, subscribe for the rest of the Communication & Automation series.

See how your business email alias, inbox and webhook work. Let's get started. First, open Business Email under Communication. Next, check the Delivery status. Finally, review the Alias, Inbox and Webhook tabs. One thing to watch for: Inbox and webhook need the Email Inboxes module on your plan. That wraps up business email overview. Next, we'll look at how to set up your email alias. If this helped, subscribe for the rest of the Communication & Automation series.

Choose the email address clients can write to and have it reach CariHub. Let's get started. First, in Business Email, enter the Desired alias. Next, save and confirm the address. Finally, test by sending an email to it. That wraps up how to set up your email alias. Next, we'll look at how to read and reply to email in the inbox. If this helped, subscribe for the rest of the Communication & Automation series.

Look up any automatic email sent to a client to confirm what they received. Let's get started. First, open Sent Emails under Communication. Next, search for a client or subject. Then, open an email to see the Message body. Finally, use Clear filters to see everything again. That wraps up how to check which emails were sent. Next, we'll look at how to buy a message bundle. If this helped, subscribe for the rest of the Communication & Automation series.

Top up your monthly message quota with a bundle whose credits never expire. Let's get started. First, open Message Bundles under Communication. Next, read your Quota Dashboard to see what you have left. Then, choose one of the Available Bundles. Finally, confirm the purchase in Confirm purchase. Pro tip: Buy a bundle before a big campaign so messages are not blocked. That wraps up how to buy a message bundle. Next, we'll look at how to set quiet hours. If this helped, subscribe for the rest of the Communication & Automation series.

Stop messages going out at night. Let's get started. First, open Communication Policy under Communication. Next, turn on Enable quiet hours. Then, set the Start Time, End Time and Timezone. Finally, save your changes. That wraps up how to set quiet hours. Next, we'll look at how to set up your email sender and unsubscribe rules. If this helped, subscribe for the rest of the Communication & Automation series.

Set your sender name and reply address and make sure every email follows the rules. Let's get started. First, set the From Name and Reply-To Address. Next, turn on Include unsubscribe link and Include physical address. Finally, save your changes. One thing to watch for: Unsubscribe links and a physical address are usually required for marketing email. That wraps up how to set up your email sender and unsubscribe rules. Next, we'll look at how to manage SMS opt-in and STOP keyword. If this helped, subscribe for the rest of the Communication & Automation series.

See how many emails, SMS and WhatsApp messages you have used. Let's get started. First, open Comm Usage Audit under Communication. Next, read the usage by platform service and your own keys. Then, check the 12-month trend and your limits. Finally, decide whether to buy a bundle or bring your own keys. That wraps up how to read your communication usage audit. Next, we'll look at automation rules overview. If this helped, subscribe for the rest of the Communication & Automation series.

See how automation rules do routine work for you, such as thanking clients and tagging VIPs. Let's get started. First, open Automation Rules under Communication. Next, read the existing rules and their triggers. Finally, click Create Rule to build one. One thing to watch for: Automation Rules need the Automation Rules module on your plan. That wraps up automation rules overview. Next, we'll look at how to create a rule triggered by an event. If this helped, subscribe for the rest of the Communication & Automation series.

Send a message or tag a client whenever something happens, such as a completed booking. Let's get started. First, click Create Rule and enter the Rule Name. Next, choose Trigger Type and the Event, such as Booking Completed. Then, choose the Action Type and write the Message Body. Finally, save and turn the rule on. That wraps up how to create a rule triggered by an event. Next, we'll look at how to create a rule triggered by a schedule. If this helped, subscribe for the rest of the Communication & Automation series.

Search and filter every notification about bookings, payments, reviews and system alerts. Let's get started. First, open Notification Center under Communication. Next, filter by type, for example Booking or Payment, and by status, such as Unread. Then, click a notification to open the item. Finally, use Refresh to load the latest. That wraps up how to use the notification center. Next, we'll look at how to choose your notification settings. If this helped, subscribe for the rest of the Communication & Automation series.

Pick which notifications you get and how. Let's get started. First, open Notification Settings under Communication. Next, turn the notification types you want on or off. Finally, save your changes. That wraps up how to choose your notification settings. Next, we'll look at how to sync your bookings to Google, Outlook or Apple Calendar. If this helped, subscribe for the rest of the Communication & Automation series.

Subscribe to your CariHub bookings from your personal calendar so they appear automatically. Let's get started. First, open Calendar Sync under Communication. Next, set a Feed name and choose Which bookings to include. Then, copy the feed link. Finally, follow How to add your feed to a calendar app for Google, Outlook or Apple. Pro tip: Calendar apps refresh subscribed feeds on their own schedule, so new bookings can take a little while to appear. That wraps up how to sync your bookings to Google, Outlook or Apple Calendar. Next, we'll look at how to include past bookings in your feed. If this helped, subscribe for the rest of the Communication & Automation series.

Include the last 90 days of bookings in your calendar feed. Let's get started. First, in Calendar Sync, turn on Include past bookings (last 90 days). Next, refresh your calendar app. That wraps up how to include past bookings in your feed. If this helped, subscribe for the rest of the Communication & Automation series.